On the other hand, I didn’t want to scare people with an “ORDER form”. It sounds so insistent. So if you are almost sure, or not quite sure, or not-at-all sure, we can still use this as a starting point. After all, in many cases there may be some dialogue before we determine if I’ll have what you need when you need it. Nonetheless, this form will greatly help you and me because it asks of you the information I need to process your order properly.
But while I am more than happy to answer any and all questions you may have, I do not provide packing slips, pre-invoices, formal quotes or written estimates. Invoices are mailed out AFTER the items have been shipped. You might get your invoice from a week to a month after you receive the boxes. I apologize for the inconvenience, but I just don’t have the staff to do anything but build your order, ship your order, and then invoice the order, in that order.
Writing up the invoices has no relation to when the orders go out or come back. Each week I have however many orders that have to go out, and my focus is on getting them to my clients as quickly as possible, preferably before opening night. Paperwork, not as time sensitive, happens at night or weekends. But if there are a lot of orders, the nights and weekends go to building props, so I get further behind on paperwork. And if I’m choreographing or acting in a show, nights and weekends are gone as well.
In a perfect world, the invoice would be mailed out on the same day the order gets shipped out. I haven’t lived in that world for decades.
[for really important shipping information, click here]
When you rent or purchase, you are agreeing to certain things. Find out what they are by reading the terms and conditions.
Please fill out and submit the form (be sure to hit the “Submit Pre-Order Form” button on the bottom) and I will respond back usually within a day (maybe less, rarely more) to discuss any questions you or I may have. If the form goes through, you’ll see a confirmation of that right about here. If you don’t see that confirmation, send an email immediately and I’ll get back to you. )